Shipping
We offer FREE international shipping services that currently operate in over 122 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our Factory warehouse will be shipped by ePacket, EMS, UPS or USPS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 122 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 8-12 Business days |
| Canada, Europe | 10-16 Business days |
| Australia, New Zealand | 10-14 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-14 Business days |
| Africa | 15-30 Business days |
*This doesn’t include our 2-3 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes besent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Quality Bedding (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lovely soft material
Looks sophisticated. the fabric is soft, washable, and looks very stylish in ours bedroom.
Very good! Thin but feels great!
very fast, very good
Set super quality good, color bright, went to Prague in 2 weeks
The bedding quality is lovely. Does not fade when wash, hardly wrinkled, soft to the touch. Definitely recommend this store :)
High quality linen, very like. Most likely will order again
Nice product.
Quickly deliver (1 week)! Quality is nice and soft, too bad no bedsheet.
Nice product only came with cover stained
Bien
It is nice, But brings no padding, measures It is peradas, long time coming
Very fast get items. Beautiful quality, very soft duvet set
Good store
LOVE it!
Linen like it fits the description. Thanks for the Fast shipping. Delivery on time. Parcel tracking)
Order is not the first time, great clothes. Extra plus-oochen fast drying, of stiralki almost dry. Shipping in St. Petersburg three weeks to the door.
Gostei Basta NTE
It quickly. Put only duvet cover and pillow case. IN general, all good.
awaited come my order! ждала 2 month, and had time to attend владивостоке in and my москву back to arrive. our виной to a mail, испортили because, and do not know what to do. come in different, московской with printing. quality is absolutely, very soft fabric. bright. thank you very much store. very fast sent and подвела our mail.
duvet cover front covers no. delivered by courier. quality linen satisfied.
water wash black was first
Доставка долгая. Синтетика, но очень мягкая и приятная на ощупь. Качество печати хорошее. Нитки торчат, но швы ровные.
excellent
very pretty good even money such for
quality is good, not included but sheet and only pillow case duvet cover.
Arrived in like 3 weeks to US .. very good quality, the fabric is so soft & warm. The design is also so pretty just like the picture. Thank youu store
very happy
superrrr!! good i recommend!!
.
perfect
excellent quality fast! my very satisfied purchase! i recommend a tous! :)
Great
, thank you.
it's bed as picture. quality is good.