Shipping
We offer FREE international shipping services that currently operate in over 122 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our Factory warehouse will be shipped by ePacket, EMS, UPS or USPS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 122 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 8-12 Business days |
| Canada, Europe | 10-16 Business days |
| Australia, New Zealand | 10-14 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-14 Business days |
| Africa | 15-30 Business days |
*This doesn’t include our 2-3 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes besent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Quality Bedding (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice and cold wishing several time and looking nice
very fast приплыли fish in good condition, thanks
очень хорошое и приятное постельное. посмотрим какое будет после стирки. доставка быстрая. рекомендую.
it took a little. is gorgeous! identical the photo illustration. the quality is not optimal but is good. came with a small hole.
I am in Australia, however, I was informed that the item has been received in the Philippines. Thank you very much,
very пришёл goods qualitative, while returned money
Пока не использовали, но на ощупь ткань приятная, похожа на хлопок, сшито нормально.
Заказала 7.02- получила 16.03.. Постельное очень понравилось, качество хорошее, мягкое - хлопок присутствует, пришлось немного перешить наволочки. Сразу постирала, пододеяльник и наволочки немного полиняли. Запаха и торчащих ниток не было. Заказывала размер 200×230
underwear excellent
super
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Товар шёл не долго, заказала 18.01 пришел 03.02, получила на руки с курьером,на ощуп приятное, жаль что 2 наволочки , но это не беда, жаль что на пододеяльнике много пятен , и навряд ли они отстираются(остальное не смотрела , засунула стирать, посмотрим)...особого огорчения нету.
bedding good, tight, smooth stitching, but... it is not only тоненькую packed and color film.
beautiful заказала second time, it fast
its gorgeous I haven't used it yet but the material feels soft and the pattern is stunning
отлично! все точно, все четко. только долго шла посылка (
medium quality .. delayed much even hook .. length of up receipt
went 3 weeks, long. quality is good, color bright, have a small but недочёт (pictured). hope отстирается that. think more order that.
the shipping was fast but there was problem with the post here in Curacao. There was no recipe in the pacķage
It's not 5 stars, it's 10!!! Ordered 4 different sets-all sets came execlly like on the picture. Very beautiful colors, nice fabric. Very happy. Will order more.
Fabric a little bit thin but acceptable
this огорчило synthetic, but very feel
москву december 3, come to order. service dpd везла december 20 december to order with 4 as from the china lilac color in the picture, just on effect gray. underwear сложено neat перевязано spots bow underwear on...... but!!! it is very unpleasant!!! wash try, уйдут hope.
Отличный комплект,цвет яркий,как на фото.Ткань синтетика,но очень мягкая и приятная! Еще не стирала,но думаю,все будет - норм!!! Рекомендую! Продавцу - 5+++!!
Нет запаха. Все швы идеальные. небольшой брак ткани по одной стороне, но не заметно. немного отличается основной цвет, не такой насыщенный сиреневый. гладится прекрасно. к телу приятно. рекомендую за такую цену! закажу еще комплект другого цвета!
Постельное белье мне понравилось,хотя скажу честно,хлопка ожидала несколько больше.Полиэстера побольше в составе!!!Расцветка пришла такая,как заказывала,размер тоже,все подошло!!!Заказ пришел очень быстро,курьером до квартиры,вручили под роспись.Через 1,5нед.заказ уже у меня!!!Спасибо за оперативность!!! Рекомендую5*
На ощупь очень приятное , не такое яркое как на фото.
хорошее качество, заказ пришел очень быстро. спасибо !! рекомендую
Посылка пришла за две недели с доставкой на дом, очень удобно. Товар соответствует качеству, приятная на ощуп ткань. Продавца рекомендую!!!
Долго отправляли, не оказалось выбранного белья, в итоге заменили. После оплаты только дней через 6 отправили. В итоге пришло быстрее тех товаров, что заказала в один день) пошито очень аккуратно, сразу же выстирали. В общем довольна)
Ótimo produto .estou muito satisfeita só um cheiro muito forte mas acho que ao lavar tudo ficará bem. ..obrigada Fique em paz .seja feliz... um
Качество на высоте!!! Доставка в Краснодарский край 2 недели, так быстро еще не было! Выбрала способ доставки ePacke, оформили PonyExpress, курьер доставил посылку лично в руки. Очень рекомендую этого продавца!