Shipping
We offer FREE international shipping services that currently operate in over 122 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our Factory warehouse will be shipped by ePacket, EMS, UPS or USPS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 122 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 8-12 Business days |
| Canada, Europe | 10-16 Business days |
| Australia, New Zealand | 10-14 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-14 Business days |
| Africa | 15-30 Business days |
*This doesn’t include our 2-3 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes besent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Quality Bedding (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
beautiful as usual. thanks
A good product. Worth its price.
it's ok, fast delivery but arrived little bit broke
Good quality
fast. thanks
Pillow has fluffed up a bit, very compacted for shipping. Good pillow for the price. Actual woven fabric, not a pressed fabric cover.
You've promiced to add cushion cover from cancled order and didn't do it. Nerev again ill purchase here
Wonderful. The cover also can be changed or washed. Lovely.
Great customer service, but shipping took 30 days. Overall I’m happy with my purchase.
Perfectly fitted in the cushion cover. Very happy.
Beautiful pillows, very nice quality of fabric. Not too thick, I love them !!! Will certainly order more, as you have so many different sizes !! Thank you, store !
Second time ordering, great product and shipping is fast, thanks
great product thanks. I recommend.
Came vacuumed small, puffed up when I opened the package. Slight chemical smell, dissipated within a couple hours. Not very dense but good for decorative pillows. Thanks!
Merci beaucoup
Thank you very much!!!
very beautiful. I love it. thank u Olivia. I will order more. recommend store
Отличная подушка, пришла быстро.
muy buena calidad
Arrived in small package but opens up to full size, I am very happy with this product, as described and fits perfectly in the store's (separately sold) pillow cases.
Брал под наволочки с паетками. Всё супер. Детям понравилось!
Vacuum packed and the cover is good quality cotton.
good quality for price, very fast shipping
Товар не пришел к сроку доставки , открыл спор, продавец обещал отправить товар снова. Спор закрыл и продавец отправил товар другой компанией. Товар получил , соответствует описанию качество устраивает. Спасибо продавцу ,что снова отправил товар.
Just as described and very soft, wish they had more filling though. But for the price I can’t complain, highly recommend this store.
nicely prepared stand and BIG
cushion excellent! not суперпушистые, but not empty. funny material, see the photo type fabric is slippery silk striped прокрашенная paint. this makes it nicer наощупь.
Good not bad
the mia is unpleasant experience. after a month by i found my order parcel really is not shipped. two weeks after my reminder and returned was delivered in italy (rome). unfortunately, the wrong arrived: 2 4 measurement i ordered not match. 4 * effectively because it is excellent quality. for this sin confusion.
si nicely
OK. I expect the cushion to be firmer and denser. It is softer than I thought. But overall, OK product.
Great quality, and came super fast in the mail, thanks
good
package shipped! 55 cm × 55 cm ordered as nice smell not true 60 cm × 60 cm from packaging left, hope выветрится...)
came pretty pillow. quality is excellent, сшита good, packed full of not tight. fits covers cool under) advice
Good, soft pillow. I have not experienced any problems yet. Filling can be put out, colour as shown in store's picture.
Great thanx
delivery of the month, отслеживаемая. was packed in pillow, in свернутая запакованный and postal packet. odor is, выветрился hope. with tight pillow. soft. 45*45 pillow case to perfectly fit well. for брали, the. goods store recommend.
good. not damaged.
Great Buy ! Super Service ! .... Thanks !
shipped promptly, packed safely, arrived as described.
ORDER received properly nicely