Shipping
We offer FREE international shipping services that currently operate in over 122 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our Factory warehouse will be shipped by ePacket, EMS, UPS or USPS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 122 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 8-12 Business days |
| Canada, Europe | 10-16 Business days |
| Australia, New Zealand | 10-14 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-14 Business days |
| Africa | 15-30 Business days |
*This doesn’t include our 2-3 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes besent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Quality Bedding (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought 2 of this pillow. I had a very good sleep after a very long time. My body feels more relaxed and my neck pain is getting better. This pillow helps in maintaining the body structure as we sleep. My mom uses this pillow and she loves it too. The goods are received in good condition. The pillow smells a little but it has reduced since. Delivery time took almost 3 weeks.
Good product. Very quickly reached. Thank You very much.
Pillow is very soft. Of Course, the first foreign smell. To erode
The parcel was sent on the day of payment. Tracked all the way. The Parcel was 18 days. The Packaging is not damaged. Description. Ordered several times. Respect!
Surprising fast delivery.
Samara for 20 days. A little zaposhek but was blown away. Like the kid.
great pillow
As it turned out, sleep I on this can not, uncomfortable. There is the smell.
comfortable pillow! neck, no longer back hurt. according to the flip position in a dream. нагружая the good and not straight neck support in a dream. recommend.
Ordered my pillows because wanted something different. The quality is nice with quality embroidery custom pillowcase, got lucky with a nice set that just arrived. Look no further than Bedcomfortershop for luxury pillows.
received, пробовала not more, don 't.
little bit small but ok.
delivered parcel courier, all ok. size slightly larger ожидала. large was not smell, but выветрился balcony 5 days. yes, мятую delivered, was folded tight, расправилась in minutes, it is plus. store gregarious ..
this cushion second заказывала!)
good, hard pillow, similar pillow (only slightly larger size) 4 brand bought before thousands. recommend.
very good figment content and fast delivery
pillow good
as Always very fast and excellent figment
Great
Удобная подушка.
имеется неприятный запах,не выветривается
Заказ привез курьер. Спасибо за быструю доставку.
Подушка отличная, мягкая, форму свою принимает, в начале не привычно, но потом хорошо, шея не болит, при распаковки запах конечно был, в основном все новые вещи в начале пахнут и через несколько дней всё хорошо, наволочку сразу постирал, она на замке легко снимается. У нас такие подушки в разы дороже стоят.
Качество отличное, есть запах, но незначительно
Вполне неплохая подушка, ни чем посторонним не пахнет, пришла целая. Я довольна.
Спасибо большое! Товар пришел очень быстро. Качество товара в принципе удовлетворяет за такие деньги. Жалко что подушка оказалась немного низкой. А так все хорошо. Спасибо
gorgeous pillow. guaranteed sleep and roll neck thick. cushion with ordinary мучился long. shipping and финляндию idiocy-through москву-дебильная long...
The pillow had a chemical smell, although will probably fade. It is smaller than a usual pillow.
store sent goods immediately after payment. entailment way всём отслеживалась the parcel. po шёл to order 13 days. packaging is broken. quality is good. have odor, balcony вывесил but, выветрится think! респект-seller!
ставлю 4, warned nowhere because that requires сдэк data and tax passport for the
заказываю second time. and good quality comfortable pillow. day выветривается slight smell. распрямилась pillow folded on eyes. 10дней-fast shipping very thanks for.
Great service! Thanks!
Not a fan of these Bamboo pillow, but this store is a good seller.
like best pillow, than no. original seems uncomfortable and hard. whether something more is apparently body heat. with does not hurt and neck infant засыпаю as in the morning.
Exactly as described!Very good pillow!!! Delivered 10 days. Highly recommend!++++++!!!
pillow good
exelente
came pretty pillow fast, has pungent smell, pretty soft.
fully compliant with pillow description, almost stray smell. пользуюсь, like.
excellent. arrived one month. thanks