SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 22 countries worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from will be shipped by UPS or USPS from our warehouse in Miami and other USA locations or we ship through ePacket and EMS from our Factory warehouse in China depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 142 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time from Domestic Warehouse (US-CA-EU-AU) | *Estimated Shipping Time from Factory Warehouse |
|---|
| United States | 4-9 days (If shipped from US Warehouse) | 10-16 days (If shipped from Factory Warehouse) |
| Canada | 5-12 days (If shipped from US warehouse) | 12-18 days (If shipped from Factory Warehouse) |
| Europe | 4-9 days (If shipped from European Warehouse) | 12-18 days (If shipped from Factory Warehouse) |
| Asia, Australia, New Zealand | 4-12 days (If shipped from Australian Warehouse) | 12-18 days (If shipped from Factory Warehouse) |
| Mexico, Central America, South America, Argentina, Brazil | – | 14-30 days (Shipped from Factory Warehouse) |
*This doesn’t include our 2 day processing time
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 days for the tracking information to update on the system. If your order was placed more than 5 days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one.
If you did not receive the product within the guaranteed time( 40 days not including 2 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bed Comforter Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bedcomfortershop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (40 days) has expired. You can do it by sending a message on contact us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also guard your privacy and secure shopping experience.
FREE SHIPPING
Enjoy temporary FREE local and international shipping services on all products in more than 122 countries.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer Protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online trough our tracking service. As easy as that!
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Our reviews are verified for authenticity
Super beautiful am so pleased with my order, thanks bed comforter store