Shipping
We offer FREE international shipping services that currently operate in over 122 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our Factory warehouse will be shipped by ePacket, EMS, UPS or USPS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 122 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 8-12 Business days |
| Canada, Europe | 10-16 Business days |
| Australia, New Zealand | 10-14 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-14 Business days |
| Africa | 15-30 Business days |
*This doesn’t include our 2-3 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes besent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Quality Bedding (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
at first the pillow was very hard , the store sent me another very soft , thanks a lot it is a lot better now.
Great. Smells kind of new if unpack it but the quality is good. It was packed in a normal box and was air compressed, but immediately straightened and took shape when unpacked. Hence, we conclude that it really corresponds to the purpose))). My husband tried it and has not given it back so we might have to order another one..
A good pillow, straightens immediately and is pleasant to the touch. Fits and feels very comfortable
Slept two nights on the pillow and already feels very convenient. But now the wife started snoring.
Arrived quickly. The package was compressed, but in 5 minutes the pillow cleared. There is almost no smell. Lines are all even, stitched qualitatively. Included is a gift-mask for the eyes. Thanks! Lying on the pillow is convenient, I especially liked the notches for the shoulders. About the convenience of sleep I do not know yet, I will get used to sleeping on my back.
pillow is good. I recommend. thank you for the gift
All well as described, even got a sleeping mask. Customer service is always in touch so hereby I recommend the seller, thank you! nice fast delivery)))
Sent on the next day after the order. Arrived for 2 weeks in Austin TX. Sleeps well
Corresponds to the description, delivered quickly, read it on social media .. works and relieves my neck pain..
Ordered 4.10.19, came 26.10.19G. Karaganda. The pillow is , elastic, moderately soft, but I like it, it is comfortable, I will still order one for my family. Thanks
Good, the form returns well. Removable case is perfect for cleaning
Athens pillows. Like dough, takes the shape of the head. I recommend
The cushion at first glance is good, tried to lie down, too, pleasantly. Let's see how the test of time will pass.
I liked the pillow. The husband lay on it and appreciated. The store as a gift put a sleep mask and a lemon sasha. The package to the urals was three weeks. I recommend the store and the seller!)
Very good! Only really strange the size but already got used.
Delivered quickly, gave a small gift-bandage for sleep. I tried to sleep the night-personally for me it is not so usual, but there were no special problems with sleep because of it.
Quick delivery to Denmark. Price US$ 14.52 Pillow is wonderful quality Recommend
Exact to the photograph! Very good material. Thanks for the gift, the antifas
It's very comfortable, better than it is peraba
Delivery is very fast, tracked all the way. So, the pillow is super! Soft, elastic, looks like the picture! Dimensions all match. In the kit is a sleep mask, another store in a bag with a pillow put soshe pink, so the pillow smelled delicious) very nice))) now about the quality of sleep: for me, so it is thin, for me there is not enough straight 2-3 cm, well, i can still get used to it) but in general-the pillow is super! At least the description corresponds! The head is pleasantly drowned in it, soft and very comfortable. On the back to sleep generally high! But when you lie on your side, you do not have enough of these a couple of centimeters, so i put my hand, which brings inconvenience. In general, i tried to objectively assess, can someone useful, because. She was looking for a pillow for a very long time.